MailArrive checks whether email is set up correctly and reaches the inbox. To do that we handle some of your data. This page says exactly what we collect, why, who else touches it, and how to get rid of it. Plain English, no hedging.
MailArrive is operated by Matano Enterprises LLC, a New Jersey limited liability company, trading as Matano IT Solutions. Contact us at privacy@mailarrive.com.
| Data | Detail |
|---|---|
| Account details | Your email address, name, and optionally your company and phone number. If you sign in with Google we receive your Google account identifier and email, never your Google password. Why: To create and secure your account and to contact you about your account. How long: Until you delete your account. |
| Emails you forward for analysis | When you forward or submit a message for a scam, phishing, or deliverability check, we store that message including its headers and body while we analyse it. Why: To produce the report you asked for. How long: Reports expire automatically and are deleted. You can delete any report yourself at any time. |
| Domains and addresses you check | Domains, email addresses, IP addresses and links you submit to our tools, plus the results. Why: To run the check, show your history, and power monitoring and alerts. How long: Until you delete them or close your account. |
| Signatures you build | The name, title, company, phone, website, social links and logo you put into Signature Studio, and any logo you upload. Why: To build, render, save and re-install your signature. How long: Until you delete the signature or close your account. |
| Payment details | Your plan and subscription status, plus identifiers from our payment processor. We never see or store your card number. Why: To run your subscription. How long: As long as required for tax and accounting. |
| Product usage | Which pages and features are used, which templates and options are chosen, and where visits came from (campaign tags and referring site). Signature Studio analytics are stored with a random per-visit identifier and are not linked to your account. Why: To understand what works and improve the product. How long: Aggregated over time. |
| Security and delivery logs | Standard server logs including IP address, browser type, and timestamps. Why: To keep the service running, prevent abuse, and enforce rate limits. How long: A short period, then discarded. |
We set one cookie to keep you signed in. That is it. It is required for the site to work and it is not used for advertising or shared with anyone. Some pages also use your browser's own storage to remember a draft or a random per-visit identifier used for anonymous product analytics; that never leaves your browser except as described above.
We keep this list short on purpose. Each of these is a service we depend on to run MailArrive.
| Service | What it does | Where |
|---|---|---|
| Cloudflare | Hosting, database, storage, and DNS lookups. All service data lives here. | Global |
| Anthropic (Claude) | AI analysis. Content you submit for analysis, and website content we read to detect your brand, is sent here to be processed. Used to generate your result, not to train models. | United States |
| Stripe | Payment processing and subscriptions. Card details go directly to Stripe. | United States |
| Resend | Sending our outbound email, such as alerts and account mail. | United States |
| Optional sign-in with Google, only if you choose to use it. If you never sign in with Google, Google receives nothing from your use of this site. | United States | |
| Soro | Where we write the articles on our blog. We fetch the posts from them on our own servers and serve you the finished page, so your browser never contacts them and they receive nothing about you. | United States |
| Spamhaus, RIPE, ARIN | Reputation and network lookups for domains and IP addresses you ask us to check. | Global |
Depending on where you live you may have additional rights over your data. Ask us and we will honour them rather than argue about which law applies.
MailArrive is a business tool and is not intended for anyone under 16. We do not knowingly collect their data.
We update this page when the product changes, not on a schedule. If a change materially affects how we handle your data, we will say so on this page and, where it matters, by email. The date at the top always reflects the current version.
Questions, requests, or complaints: privacy@mailarrive.com. A real person answers.